“Special Holidays” is one of the leading tour operator in India with its full-fledged operational offices based in the New Delhi, Mumbai, Agra with a wide network of representative offices throughout India.

“Special Holidays” is a professionally managed company, possessing extensive knowledge, expertise and resources, specializing in conceptualizing and execution of events, group and tours, business/trade delegations, business seminars & conferences and individual cultural tours throughout India.

We enjoy very attractive special discounted rates from the hotels ranging from budget to Deluxe standard throughout India. With our varied range of transport fleet, we ensure to provide a good value for money package and a great deal for all our associates globally.

While “Special Holidays” serves overseas guests for their normal regular tours to India, it has separate divisions for special interest tours such as Incentive travel, cultural tours, eco-tours, business travel, pilgrimage tours, conferences and conventions and cruise ships and caters to the needs of both luxury and budget travellers.

Our company is known for new fresh ideas for tours, incentives, events, conferences across the globe. As the company is focused on customizing programs and tours for the client, we are flexible in our arrangements. We do our utmost to provide for our client’s special interest. Influenced by the season of the year we will give you innovate suggestions for activities that can range from cultural experiences to pure adventure.

An efficient team of pleasant, dedicated and services oriented professionals are always at your service, it is our constant endeavor to provide the best possible services to our esteemed clientele. We have extensive experience and an excellent record of services rendered in both the private and public sectors.

“Special holidays” specializes in creating memorable, cost effective individual and group travel programs. The high degree of personalized and professional services and attention to minute details has won the appreciation of our associates who continue to patronise us.

We are recognized by the Department. of tourism, Government of India as an approved tour operator. We are also the members of various Travel Trade associations including PATA, IATO, TAFI, ADTOI, IGTA, ASTA besides members with EU Chambers of Commerce & Industries in India, Indo-American Chambers and India China Chambers of Commerce & Industries.

It is our confident belief that we at “Special holidays” will prove worthy of the confidence entrusted upon us.

Our Communication Policy & Contact Information

As a policy matter we value all contacts made with us at any point of time. Each correspondence is valuable to us and it is always our priority to reply you on top priority. If you do not hear from us within 12 working hours please repeat your communication and assume that we have not received it or that there is some technical snag in our communication system. At Special Holidays Travel Pvt.Ltd .we use the latest communication tools and understand the need of today’s extremely busy lifestyle. It has been our endeavor to reach out to our clients, associates and vendors within the shortest possible time and making this habit our niche in the industry.

At Special Holidays Travel Pvt. Ltd. each correspondence is of equal priority. We do not priorities inward correspondence and as a result we reply to each one instantly. In case we take some time in giving a specific reply to your query, we let you know that too, this way you are sure that your valuable correspondence has reached us and within what time frame you will hear from us.

The highlights of our communication system is the online chat, where you can chat with us online within during office hours-you just need to log on our website (www.specialholidays.net) click on the chat button available on all pages of our   site, our executive will be online to answer your queries instantly.

Executive Car Rental

Experience the very special care, those small things that make you feel big –a well appointed interior, chilled beer & soft drinks coupled with snacks & chocolates to flatter your sweet tooth, current newspapers and magazines, your personal assistant along with a well trained chauffeur in a crisp uniform. This is a luxury deluxe car that silently cruises along the road but does certainly announce of some one important inside. That’s not all-a personalized letterhead & slip pad also come your way to assert your presence in the city.

Quality Guide/Escorts Services

To brush tourists ‘inquisitive minds with right and authentic knowledge about India’s architecture, art and culture we have a GUIDES’BRIGADE. This brigade was thoroughly trained with stress on quality tourism and attitude. Our guides are fluent in languages (English, French and German) with extreme pleasing personality and a friendly attitude. ”Atithi Devo Bhava” is what we believe in and thus we just cannot think of presenting distorted facts to tourists. Besides giving an insight into places of tourist interest, we also fan the tourist with facts about culture, people etc., backed by some jokes and anecdotes that make the trip even more interesting.

    To be precise we are determined to give tourism a new meaning in India and thus we never compromise with our services. We are sure, ”A TOURIST WILL COME AS A TOURIST BUT WILL GO BACK AS A FRIEND”.

Our Quality Policy - An Overview

Ø      Special Holidays Travel Pvt.Ltd. is committed to the creation of a quality culture pursuing success and excellence through dedicated teamwork and effort.

Ø      The company resolves to position itself on the cutting edge of the tourism industry, choosing to lead through consolidation and innovation.

Ø      Special Holidays Travel Pvt.Ltd. is committed to a socially responsible, culturally respectable, environmentally sustainable and economically feasible tourism.

Ø      The company endeavors to foster a consistent but effective standard of customer care and service that rank high in absolute terms as well as relate to our peer.

Frontline Visible Quality

·       Quality Transport………

Special Holidays Travel Pvt.Ltd. has a fleet of good transport Personal Asset Basis (PAB) and Management Control Basis(MCB).Under MCB individuals/transporters pledge their transport to us on an annual agreement with total responsibility for fleet maintenance and chauffeur appointed resting on us-there by the quality of transportation is at par with our personal fleet on PAB.

Following are the standard accessories in our cars….

Ø      None of the cars used are more than 3 years of age.

Ø      White Spot-less seat covers.

Ø      Free unlimited supply of mineral water.

Ø      Wet tissues, reading material, first aid kit, fire extinguisher and umbrella on board.

Ø      All drivers are neat, crisp and full uniform equipped with a mobile hand phone.

Ø      Punctuality, courtesy, professionalism and grooming are the key words to be followed at all times.

·       Quality Transfer Representatives….

Transfer Assistance is a very important service rendered and is the first impression forming opportunity for an operator. At Special Holidays Travel Pvt.Ltd. we believe in’Well begun is half done ‘and thus try to give our best short to the arrival transfer.

Ø      Our transfer representatives are in uniform for easy identification.

Ø      Equipped with mobile phone/handled wireless radios.

Ø      Our representatives receive guests from within the arrival area rly stn/apt.

Ø      The transfer representatives also help the guest with their hand baggage/wheel chairs etc.,without any inhabitations.

Ø      For groups we provide two transfer assistants to make the movement of guests and luggage smooth.

Ø      All transfer representatives are well versed in English language and are professionally qualified in travel and tourism.

Ø      The file-handling executives ideally provide transfers so that he/she is aware of the guest’s entire programme.

Ø      The same executive does arrival and departure both, so that the guest is comfortable in discussing the problems and solving them instantly too.

Ø      Punctuality, courtesy, professionalism and grooming are the key words to be followed at all times.

·       Quality Communication System…

Ø      Online chat, where you can chat with us online within during office hours-you just need to log on our website (www.specialholidays.net).

Ø      Any one can reach us during odd hours through the Duty Officer 9312509587/9320072185. The duty is assigned to a senior team member in rotation every week. The duty officer is equipped with all information about the arrived /arriving guests and guest related problems.

Ø      We do not priorities inward correspondence and as a result we reply to each one instantly. In case we take some time in giving a specific reply to your query,we let you know that too.

Should you have any problems in communicating with us or you find that we are not adhering to our communication policy please complaint to us on: specialholidays@vsnl.net

·       Quality Accounting System…

Ø      We send out invoice within 48 hours of the completion of services.

Ø      Fully computerized billing and accounting system-eliminating human errors.

Ø      We accept payments through Bank Drafts,Cheques,off location deposits in ICICI bank branches/ATMs in India or by way of wire transfers from abroad.

Ø      Every month a statement of account is sent to our clients for reconciliation.

Ø      Periodic reminders through e-mail and by mails are sent to remind about the due payments.

·       Team Work…

At Special Holidays Travel Pvt.Ltd. we work as a team and believe that each job is everyone’s job.We do not pass the buck to each other for thr mistakes committed and feel that all are collectively responsible for the good,the bad and the ugly.We at Special Holidays Travel Pvt.Ltd.give no excuse for the lack of quality and accept our faults with a spirits of a learner.

It’s A Special Holidays Travel Pvt. Ltd. Promise

Rest assured when you are with Special Holidays Travel Pvt.Ltd. The very name spells quality and highest satisfaction levels.We at Special Holidays Travel Pvt.Ltd. pioneered the concept of ‘TQT’(Total Quality Tourism) and mastered the art of ‘Relationship Tourism’ to synergise it with our day-to-day working,we preached it and follow it too.

We are a company that has truly recognised the term’Team Work’.We have endorsed this marvel of management in totally.Special Holidays Travel Pvt.Ltd. believes that team work is the force behind all success stories written and re-written in the corporate world.Even if you analyze t6he epics of Ramayana or Mahabharata Team Work figured on the top. If it where not for Team Work,Lord Rama could never have defeated Ravana,or how else do you think the battle of Mahabharata could happen?

Today we are at the top of the list among the special tour operation. We are what we are today because of you (our clients).Our endeavour to strive for perfection has time and again been boosted by your undeterred patronage.

Each year surpasses the other in achievements.The growth rate,client development,turnover,staff strength all are bound on the upward trend.

We owe our success to you (our clients). With gratitude we look forward to a fruitful year ahead and hope that Lucknow will become one of the most sought after destinations in india.

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